FINE PRINT

TERMS & CONDITIONS

1. About these terms

These Terms & Conditions (Terms) govern your access to and use of the websites, platforms, products and services operated by CrowdCoder Aus Pty Ltd (ABN 45 687 169 688) (CrowdCoder, we, us or our).

They apply to the CrowdCoder website at crowdcoder.com, the CrowdCoder Hub learning platform at hub.crowdcoder.com, and each of our products and Services,.

By accessing or using any of the Sites or Services, registering for an account, or enrolling in a course, you agree to be bound by these Terms. If you do not agree, you must not access or use the Sites or Services.

Some Services are also governed by a separate written agreement between you (or your organisation) and CrowdCoder. Where a signed agreement applies, that agreement prevails to the extent of any inconsistency with these Terms for the Services it covers.

Part A of these Terms applies to everyone. Part B sets out additional terms that apply specifically to CrowdCoder Hub and to learners who enrol in courses, purchase content, or take part in the learn-to-earn pathway.

2. Definitions

In these Terms, unless the context requires otherwise:

Account means a registered user account on a Site or the Hub.
Content means all material, data, articles, information and products on the Sites or provided as part of a Service, including (without limitation) any presentations, coding material, educational and course material, practice episodes, assessments, content created for or via Interactive Areas, and publications provided by post, email, download or other electronic means.
Credential means any certificate, transcript, statement of completion, badge or competency record issued through the Hub.
Fees means the fees, charges and prices payable for a Service, course or Content, as published on the relevant Site or set out in an applicable agreement.
Hub means the CrowdCoder Hub learning and credentialling platform at hub.crowdcoder.com.
Intellectual Property means all copyright, trade marks (registered and unregistered), designs, logos, database rights and any other intellectual property rights recognised in any jurisdiction.
Interactive Areas means bulletin boards, email services, discussion groups, messaging and instant-messaging systems, and other areas that allow interactivity between users of the Sites or feedback to us.
Learner means an individual who registers for the Hub, enrols in a course, or purchases Content.
Service means any service provided by CrowdCoder, including (without limitation): clinical coding educational lessons, tutorials or seminars (in person, by live stream or on any interactive platform or application); a clinical coding marketplace through which health information managers share episode information with clinical coders; the supply of online or electronic information, publications and data products; the supply of hard-copy publications and materials; and other services relating to the Sites or platforms (including Interactive Areas).
Sites means crowdcoder.com, hub.crowdcoder.com and any other website, platform or application operated by CrowdCoder.
You means the individual or legal entity accessing or using the Sites or Services. If you act for an entity, you warrant you are authorised to accept these Terms on its behalf.

Headings are for convenience only. Words importing the singular include the plural and vice versa.

PART A — GENERAL TERMS

3. Your acknowledgement

CrowdCoder owns the Intellectual Property used as part of the Services it provides, or uses Intellectual Property attributed to third parties with the consent of those third parties. To the extent you use or access a Service as an agent of a legal entity, you warrant that you have authority to agree to these Terms on behalf of that entity, and that all users within that entity will comply with these Terms.
Service sessions may be recorded by CrowdCoder directly or through third-party services and providers. You undertake and warrant that you will not, under any circumstances, record, capture, download or otherwise save any live-streaming event provided as part of a Service without our express written consent.

4. Intellectual property and use of Content

All rights in and to the Content belong to CrowdCoder or our third-party content providers and are protected by the intellectual property laws of Australia and other countries. We may license third parties to use the Content at our sole discretion.
You may use the Content solely for your own personal use and benefit, and not for resale, transfer or disposition to any other person or entity. You may not use, reproduce, modify, transfer, exploit, distribute or dispose of any Content for any commercial purpose, whether direct or indirect, in any manner that might compete with our business (including by making Content available to anyone other than a registered subscriber to the Services we provide).
Any trade marks belonging to CrowdCoder are the property of CrowdCoder. Other trade marks and logos appearing on the Sites may belong to third parties. None of these marks may be used without the express prior written permission of the respective owner.
Downloading, saving, distributing, sharing, copying, posting, scanning, forwarding, selling, publishing, retransmitting or otherwise providing access to any part of the Content to anyone without our express prior written permission is prohibited and unauthorised, and may be a violation of Australian copyright laws.
For the avoidance of doubt, where any applicable law limits the extent to which certain activities can be restricted, those restrictions apply to the fullest extent permitted by that law.

5. Acceptable use

You undertake that you will:

comply with all applicable laws in relation to the Sites and Services, including laws relating to the use of Intellectual Property;

not use any Site or the Content outside the scope of the permitted use for which it is provided or offered;

not infringe any Intellectual Property or other rights in or relating to the Sites or Services, or of any third party;

not copy, reproduce, recompile, decompile, disassemble, reverse engineer, upload, download, transmit, create derivative works from, or otherwise exploit or tamper with any Site, any software embodied in any Site or Service, or any Content;

not prevent or restrict the use of any Site or Service by other authorised users, nor hack into or cause damage to any server or other equipment operated by us; and

comply fully with these Terms.

6. Reservation of rights

We have the right to cancel your registration or subscription if you breach any of these Terms, if we perceive that a breach may occur or is likely to occur, or if you are employed by or work for (in any capacity) a competitor of CrowdCoder.

PART B — CROWDCODER HUB AND LEARNERS

Part B applies in addition to Part A for any person who registers for the Hub, enrols in a course, purchases Content, or takes part in the learn-to-earn pathway. If there is any inconsistency between Part A and Part B for Hub use, Part B prevails.

7. Accounts and registration

To access certain features of the Hub you must register for an Account and provide accurate, current and complete information. You are responsible for keeping your details up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. Accounts are personal to you and must not be shared, sold or transferred. Notify us promptly of any unauthorised use.

8. Enrolment and access to courses

When you enrol in a course or purchase Content, we grant you access for your personal, non-transferable use for the access period stated at the point of purchase for up to 3 months per Course.
Course structure, content, sequencing and assessment requirements may be updated from time to time to reflect changes in the Australian Coding Standards (including the IHACPA edition in force), classifications, or our course design. We will not materially reduce the core content of a course you have already purchased without making a reasonable equivalent available.
Some courses require activities (including assessments or SCORM components) to be completed in sequence and to a passing standard before a Credential is issued. Access may be delivered through a third-party learning platform (see clause 13).

9. Fees, payment and taxes

Fees for courses and Content are those published on the Hub at the time of purchase. We may change Fees at any time, but changes do not affect a purchase already completed.
Unless stated otherwise, Fees are in Australian dollars. [Confirm whether prices are inclusive or exclusive of GST and display accordingly.]
Payment is processed through our third-party payment and platform providers. By submitting payment details you authorise us (and those providers) to charge the applicable Fees. We do not store full card details.
Access to paid Content is granted once payment is received and confirmed.

10. Refunds, cancellations and consumer rights

Our courses and Content come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits those rights. For a major failure you are entitled to a remedy as required by law.
Subject to your rights under the Australian Consumer Law, and because Content is delivered digitally and may be accessed immediately, Fees are generally non-refundable once access has been granted.
We may suspend or cancel access where Fees are not paid, where an Account is shared or misused, or where these Terms are breached.

11. Licence to Learners

For courses and Content you have paid for, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use that Content for your own training and professional development for the applicable access period.
You must not record, download (except where a download function is expressly provided), reproduce, share, resell, sublicense or publicly display course Content, practice episodes or assessments, or use them to train any automated or machine-learning system, without our express prior written consent.
Practice records and clinical documentation used in the Hub are synthetic or de-identified training materials and must not be treated as real patient information.
If you submit material to the Hub (for example, responses, feedback or forum posts), you grant us a non-exclusive, royalty-free licence to use it for operating and improving the Services. You are responsible for ensuring you have the right to submit it.

12. Credentials and accreditation

On successful completion of a course or assessment to the required standard, the Hub may issue a Credential confirming what you completed and the competency demonstrated.
Unless a particular course is expressly described as nationally recognised or accredited, Credentials issued by the Hub are statements of completion and competency only. They are not nationally recognised training, a qualification under the Australian Qualifications Framework, or a substitute for any accredited qualification.
You must not alter, misrepresent or use a Credential in a false or misleading way. We may verify, withhold, suspend or revoke a Credential obtained through breach of these Terms, academic dishonesty, or error.

13. Learner conduct

You must use the Hub honestly and not engage in cheating, impersonation, collusion or any conduct that undermines the integrity of assessments or Credentials.
In Interactive Areas you must be respectful and lawful, and must not post material that is unlawful, infringing, defamatory, harassing, misleading, or that contains real patient or other confidential information.
We may moderate, remove or restrict access to any submitted material, and may suspend or terminate Accounts for breach of this clause.

14. Third-party platforms and integrations

The Hub and other Services rely on third-party providers (including learning-platform, hosting, payment and analytics providers). Your use of those services may also be subject to the provider’s own terms and policies.
We are not responsible for the content, policies or practices of third-party websites or services linked from or integrated with the Sites. Your use of them is at your own risk.

PART C — LEGAL TERMS (ALL SITES AND SERVICES)

15. Privacy

We handle personal information in accordance with the CrowdCoder Privacy Policy and the Privacy Act 1988 (Cth). By using the Sites and Services you consent to that handling. Please read the Privacy Policy before using the Services.

16. Disclaimers

To the maximum extent permitted by law, the Sites, Services and Content are provided on an “as is” and “as available” basis. We do not warrant that they will be uninterrupted, error-free, secure, or that defects will be corrected.
Content (including coding and educational material) is provided for general training and information purposes. It is not professional, clinical, legal or financial advice, and you remain responsible for your own coding decisions and professional obligations.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded.

17. Limitation of liability

To the maximum extent permitted by law, CrowdCoder is not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, data, goodwill or anticipated savings, arising out of or in connection with the Sites, Services or Content.
Where liability cannot be excluded but can be limited, our liability is limited, at our option, to re-supplying the relevant Service or Content or paying the cost of having it re-supplied; or, for goods, to replacement or payment of the cost of replacement.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Hub and Content purchased by a Learner is limited to the Fees paid by that Learner for the relevant course or Content in the 12 months before the event giving rise to the liability. [Confirm liability cap; ensure it is consistent with any separate B2B agreements, which may set their own caps.]

18. Suspension and termination

We may suspend, restrict or terminate your access to any Site, Service, Account or Content at any time if you breach these Terms, if we reasonably suspect a breach, if required to protect the Services or other users, or as otherwise permitted under clause 6.
On termination, your right to access the relevant Services and Content ceases. Clauses which by their nature should survive (including those on intellectual property, disclaimers, liability, indemnity and governing law) survive termination.

19. Changes to the Services and these Terms

We may modify, suspend or discontinue any part of the Sites or Services at any time.
We may update these Terms from time to time. The current version will be published on the relevant Site with the effective date shown. Your continued use after changes take effect constitutes acceptance of the updated Terms. We recommend you review them periodically.

20. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia.

21. General

These Terms (together with any applicable signed agreement and our Privacy Policy) are the entire agreement between you and CrowdCoder in relation to their subject matter.
If any provision is held invalid or unenforceable, it is severed and the remaining provisions continue in force.
A failure or delay by us in exercising a right is not a waiver of that right.
You may not assign or transfer your rights under these Terms without our consent. We may assign our rights and obligations to a related body corporate or in connection with a sale of our business.

22. Contact us

Questions about these Terms can be sent to hello@crowdcoder.com.