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FINE PRINT

PRIVACY
POLICY

CrowdCoder Privacy Policy

Last updated: 12/12/2025

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About This Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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What Information We Collect

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Registering your interest & application details

When you register your interest then apply to work with us as a HIM/Clinical coder, we collect:

  • Name

  • Email address

  • Residential postcode

  • Phone number

  • Current employer name

  • Referee details (names and contact information)

  • Job experience and coding skills

  • Availability

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After Successful Application

If your application is successful and you commence work with us, we also collect:

  • Tax file number (TFN)

  • Bank account details (BSB and account number)

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Registering your interest (as a Hospital)

When you register your interest in finding out more about CrowdCoder as a Hospital or Healthcare organisational representative, we collect: :

  • Name

  • Job Title

  • Phone number

  • Email address

  • Hospital Name

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Registering your interest (as a Graduate Coder or Coder seeking eLearning)

When you register your interest in finding out more about CrowdCoder as a Graduate Coder or Coder seeking eLearning we collect: :

  • Name

  • Job Title

  • Phone number

  • Email address

  • Qualification, year of qualifying  and name of Institution

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Why We Collect Your Information

We collect your personal information to:

  • Assess your suitability for coding work

  • Match you with appropriate projects and clients

  • Contact you about work opportunities

  • Verify your experience and skills through referees

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How We Use Your Information

We use your information to:

  • Review and process your application

  • Contact your referees to verify your experience

  • Match your skills and availability with client projects

  • Communicate with you about work opportunities

  • Manage ongoing work arrangements

  • Process payments (using your bank details)

  • Comply with taxation obligations (using your TFN)

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Who We Share Your Information With

We may share your information with:

  • Clients seeking coding services (we may share aggregate data about experience and availability)

  • Referees you have provided (to verify your experience)

  • Payment processors (bank details for payment purposes only)

  • Australian Taxation Office (TFN information for tax reporting purposes only)

  • Professional advisors (such as accountants and lawyers)

  • Third-party service providers who assist us in operating our platform (subject to confidentiality obligations)

We will not sell your personal information to third parties.

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Tax File Number Information

Your TFN is protected by law and we will only:

  • Collect it if you choose to provide it (for tax withholding purposes)

  • Use it for taxation purposes

  • Disclose it only to the Australian Taxation Office or as required by law

  • Store it securely with restricted access

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Security of Your Information

We take reasonable steps to protect your personal information from:

  • Misuse, interference, and loss

  • Unauthorized access, modification, or disclosure

Security measures include secure servers, encryption of sensitive data (including TFN and bank details), access controls, and regular security reviews.

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How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, and to comply with our legal obligations including:

  • Taxation records (minimum 5 years after last engagement)

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If you are not successful or choose not to proceed, we may retain your information for up to 12 months in case suitable opportunities arise, unless you request earlier deletion.

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Your Rights

You have the right to:

  • Access your personal information we hold

  • Correct any inaccurate or incomplete information

  • Request deletion of your information (subject to legal retention requirements)

  • Withdraw consent for certain uses of your information

  • Make a complaint if you believe we have mishandled your information

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How to Access or Correct Your Information

To access or correct your personal information, please contact us at:

Email: [your email address]
Phone: [your phone number]
Mail: [your postal address]

We will respond to your request within 30 days.

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Making a Complaint

If you have concerns about how we handle your personal information:

  1. Contact us using the details below

  2. We will investigate and respond within 30 days

  3. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

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Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of the last update.

 
Contact Us

If you have questions about this Privacy Policy or how we handle your information:
Email: hello@crowdcoder.com

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